FAQ

What is Mspysoftware and how does it work?

Mspysoftware is a tracking application that helps you monitor the activity of another device. Once installed on the phone, it will start collecting the data and will export it to your dashboard. You will be able to read all text messages and social media chats, view call logs and browser history, track the location of the device, and much more.

Is the software available in my country?

The software is available worldwide and works regardless of the location of the target phone. As long as the device is connected to the Internet, the application will be able to collect the data from it.

Which devices is it compatible with?

The application is compatible with all devices that run on Android 4+ or iOS 7-11. Before buying the subscription, please check whether your phone model is supported by our software.

Can the app be detected on the monitored phone?

Right after the installation, the application hides its presence from the user and the phone's system. It can't be opened, edited, or removed by the user. Only you can access the app's settings.

Can I install the app remotely?

If your target device is an iPhone without jailbreak, you can install our application remotely. Just input the iCloud credentials of the device in your Web Panel to set up the connection. In case the target device is a jailbroken iPhone or an Android, you will need to have physical access to it for about 10 minutes.

The app stopped sending updates. What should I do?

First of all, please check whether the target device is turned on and connected to the Internet. If the app has been disconnected or somehow removed from the phone, you will see an alert in your dashboard. Follow the provided instructions to try and fix the issue. In case the attempt was unsuccessful, please contact our support team.

Will the software cause the target device to start lagging?

No, the application doesn't affect the target device in any way. However, if you choose really short update intervals in the settings, it can drain the battery faster than usual.

Can I track social media accounts?

Yes, if you acquire a Premium subscription, you will get access to social platforms like Facebook, Instagram, Tinder, Snapchat, and more.

Is it possible to monitor the phone by its number?

Our software doesn't provide the functionality to track phone IMEI numbers. The app can extract data from the device only after being installed.

Can I get a refund if the app didn't work?

Please be aware that you have 14 days since the purchase of the subscription to issue a refund. Before sending your request, please carefully read our Refund Policy and make sure that you are eligible for a refund.